Overview:
The Meal Management Web App is designed to streamline meal ticket management for a local hotel. Built on advanced PHP/Laravel technology, this web application facilitates efficient meal ordering, ticket generation, and tracking for hotel staff and guests.
Development Process
- Requirement Analysis: Identify the needs of the hotel, including booking management, customer records, billing, and reporting.
- Design: Create a system architecture using UML diagrams to outline the software components and their interactions.
- Implementation: Develop the software using Python, incorporating modules for different functionalities like room management, reservations, billing, and reporting.
- Testing: Conduct unit testing, integration testing, and user acceptance testing to ensure the system meets all requirements and functions smoothly.
- Deployment: Install the software on the hotel’s computer systems and ensure it integrates with existing infrastructure.
- Maintenance: Provide ongoing support and updates to address any issues and incorporate new features.
Key Features
- Room Management: Allows the hotel staff to manage room availability, room status, and housekeeping schedules.
- Reservation System: Enables guests to book rooms online or through hotel staff, checking availability in real-time.
- Customer Management: Maintains records of guests, their stay history, preferences, and special requests.
- Billing and Invoicing: Automates the billing process, including room charges, services availed, and generating invoices.
- Reporting and Analytics: Provides detailed reports on occupancy rates, revenue, and other key performance indicators.
- User Management: Allows for different levels of access for hotel staff, ensuring security and proper authorization.
Success Metrics
- Total Active Users: Measure the number of staff actively using the system daily.
- Feature Usage Frequency: Track how often key features (e.g., reservation system) are used.
- Retention Rate: Monitor the percentage of users who continue using the system over time.
- Net Promoter Score (NPS): Assess user satisfaction and likelihood to recommend the software.
- Customer Service Interaction Rate: Track the number of support tickets related to the system.
- Dwell Time: Measure the time users spend on different features, indicating engagement.